ROLE AND RESPONSIBILITIES

The role of Ticketing Assistant will be to provide on-site support at The Open. Based in our Ticketing Box Office, our Ticketing Assistants can be expected to carry out the following duties:

• Upgrading any available tickets to The Open including processing card payments.
• Resolving any ticketing issues such as, digital, fraudulent or app based ticket enquires.
• Playing a key role in the ticket collections process for the main box office and VIP collections facility.
• Provide queue management assistance at box office facilities to support our spectators.
• Utilise ticket scanners to provide issue resolution support to G4S at site entry gates.
• Provide world class customer service and event information to our spectators.

EXPERIENCE

• Event ticketing experience is beneficial but not essential.
• Experience in providing excellent customer service.
• Experience in processing card payments.
• Technical competence and able to use a simple ticketing and scanner system.

SKILLS

• Attention to detail.
• Self-motivated and proactive and ready to work as part of a small team.
• Durability and confidence to have some tough conversations.
• A Knowledge of golf or The Open is desirable but not essential.

REGISTER HERE