ROLE AND RESPONSIBILITIES

• Provide the Accessibility Stewards clear instructions for the duration of their shift.
• Keep the Accessibility stewards enthused during the week of the Championship.
• This is a vocal role which will see you providing assistance to passing spectators and answering questions they may have.
• After the appropriate training, be fully aware of evacuation plans for your specific area.
• Have a caring and compassionate approach to fans with any disability (including hidden disabilities) placing their safety, wellbeing, and enjoyment of the event at the heart of everything you do.
• Deal appropriately and in confidence with personal sensitive information regarding spectators with disabilities.
• Remain calm, displaying a high level of patience in challenging circumstances.
• A Frequently Asked Questions sheet will be provided to assist communicating to the public as well as a handbook and map to show you all the facilities at The Open.

EXPERIENCE

• Managing teams of volunteers or staff.
• Experience in communicating with customers.
• Experience of The Open and/or golf/sports events (desirable).
• Experience working within accessibility/care/elderly/disability support or similar experience (desirable).

SKILLS

• Ability to work within a dynamic team environment.
• Good communication.
• Friendly and welcoming manner, with a high standard of customer service.
• Problem solving.

REGISTER HERE